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Accessibility

How you can use this website

If you have a disability then AbilityNet has advice to help you make your device easier to use.

On this website, you should be able to:

  • navigate most of the website using a keyboard
  • use the website even if Javascript is switched off

Use of technical terms

Much of our content is technical, and we commonly use technical terms where this is needed to help the target audience to fully comprehend the information presented.

How accessible this website is

The majority of this website is fully accessible, and we run regular audits to identify any new problems.

We know that some parts of the website aren't fully accessible:

  • we have a large number of old publication documents which are in PDF format, and haven't been designed for accessibility
  • some embedded content such as maps and videos may not be fully accessible, for example, older video content may lack closed-captions.

How to get information in an accessible format

If you have problems accessing information on this website, or would like any of our work in a different format like a more accessible PDF, large print, easy read, audio recording, or braille, contact us.

Reporting accessibility problems

We're always looking to improve the accessibility of the website.

If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations, or have some suggestions for how we might improve the accessibility of the site, then please contact us to let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

The Health and Social Care Information Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with technology

The vast majority of our website works correctly on any web technology.

For security reasons, we only support TLS 1.2 and higher security protocols, and this means that some older browsers will not show the site.

How our site looks and work is based on HTML5, and we test for and support the following browsers:

We also test in the Lynx browser to ensure that the site renders correctly for non-screen users.

You may experience unexpected behaviour in other browsers, although we use fully validated code which should work on any browser.

Although the site should be functional in IE 11, the capabilities of this browser may prevent the site from looking the same as it does in modern browsers.

Issues with links

We are aware of the following issues within the links on our site:

  • many older PDF files contain broken links which do not resolve - we do not intend to resolve these as it is a disproportionate burden for files which are no longer in active use

We scan the site regularly for broken links, and seek to resolve these when we become aware of them.